Meeting the buyer after the auction block sale.
By Christopher Morabito, J.D. | August 3, 2008
Meeting the Buyer
When you have told the auctioneer the car is “sold,” you then go to the auction block window and meet the buyer as he “signs up” (gives his auction card to the clerk and signs the invoice) for the car.
Usually the buyer will ask you “How is the car?” or “How does it run?” And you should do your best to keep a straight face because what does the buyer think you are going to say: “It runs like garbage.” So simply assure the buyer that he got a great car at whatever price the buyer paid. Example: “For 5G’S you stole that car; it “runs out” great. Meanwhile, don’t forget to get your seller’s copy of the invoice; without it you can’t process the deal.
If you really feel uncomfortable speaking with the buyers, you can always pull the “old disappearing act.” This is when a seller runs off the auction block and runs to another lane. Sometimes the seller, in fact, has to run to another lane to represent another vehicle, but other times, the buyer is just running away to avoid those ridiculous questions of the buyer. So, if you rather not talk about the car with the buyer, you can always run off and buy yourself a hot dog and then later go back to the auction block to pick up your invoice.
After you have sold all of your vehicles for the day, always check to make sure that none of them are in arbitration. Many times a seller thinks all of the cars he sold for the day are history and meanwhile one of them was in arbitration - and he didn’t hear arbitration calling him because he was too busy. If you don’t respond to arbitration, your deal will be killed (null and void) and you will not be paid for the car and, therefore, you will have your cash tied up for another week.
So always remember to check arbitration when you are finished selling for the day. Actually, you, or one of your employees, should check arbitration one hour after each car is sold because after one hour, a vehicle cannot be arbitrated. Remember to also check at the END OF THE DAY!
Topics: sell at auctions |
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